Etech’s global facilities – Onshore, Nearshore, and Offshore, possess the abilities to customise the answer that very best match all of your desires. With Etech’s world-wide outreach, Etech is usually available to guidance your consumers and produce regular Excellent activities.
a bunch of devoted leaders within the Make contact with Middle marketplace who are keen about making a exceptional variation for our
About us Etech provides upcoming-technology BPO remedies. a world minority-owned business enterprise, Etech has developed and trademarked how to show your info into strategic insights. Leveraging the power of synthetic as well as human intelligence Etech boosts coaching and coaching to center on essential behaviors developing enhanced shopper experiences and shareholder benefit. Etech introduced in 2003 with only 400 employees and only one Call Heart in Nacogdoches, Texas.
Etech is really an omnichannel customer engagement solutions provider for a number of the planet’s primary and many respected brands. The experience Etech has acquired across a wide range of organization verticals lets us to continually provide Remarkable, particular shopper encounters.
Learn More lifetime At Etech Etech believes in working tricky and actively playing difficult and strives to make employees come to feel empowered and confident in the job they are executing.
At QEval, we’re devoted to supporting contact facilities make improvements to their functionality through apparent, actionable insights. Our general performance analytics stories offer you a thorough breakdown of agent activities, buyer interactions, and operational bottlenecks, so you can also make informed selections that cause measurable improvements. With QEval, you don’t just get stories—you can get the resources and recommendations to act on them.
Etech’s modern engineering answers and seasoned leaders realize your company desires and figure out the strategic insights your model should read more drive effects.
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Metrics like manage time, CSAT scores, resolution charges, and actionable insights are key to good results in 2024. absent are the days of concentrating only on phone quantity. Now, it’s about digging into the caliber of Every interaction and driving actual final results. able to consider your contact Heart efficiency to the following level? Enroll at QEval University and ???? hear Shawndra’s full Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The combination of treatment, believe in and Electricity brought for the business enterprise is exactly what helps make the culture at Etech exclusive. Our CEO frequently claims, “If we look after our persons, the figures will care for themselves.”
improving your Call Centre’s general performance doesn’t must be complex. With QEval College, you’ll attain entry to critical resources and teaching that supply correct, measurable enhancements in agent efficiency.
fulfill Malisha, a shining star on our customer support crew! From tackling responsibilities to savoring entertaining group actions, Malisha is aware how to maintain the stability amongst operate and Enjoy. Her positive Angle and team spirit make her a Pleasure to work with.
a bunch of devoted leaders from the Get in touch with center marketplace that are keen about producing a amazing variance for our
Listed below are only a few key options of what we offer: ✅ in-depth insights into agent functionality by way of detailed analytics